Refund and Returns Policy
Refund and Cancellation Policy
Overview
Our refund and cancellation policy lasts 7 calendar days after the order is placed.
If you request a refund within 7 calendar days after placing your order, and the order has not been shipped yet, we may approve a refund.
For the purpose of this policy, an order is considered shipped once we provide a valid tracking number to the customer.
Once a tracking number has been provided, the order is considered shipped. After that point, we are unable to offer a refund, return, or cancellation.
Please contact us as soon as possible if you need to cancel an order before shipment.
Refund Eligibility
To be eligible for a refund, all of the following conditions must be met:
The refund request is made within 7 calendar days after the order is placed.
The order has not been shipped.
A valid tracking number has not been provided to the customer.
You provide your order number, receipt, or proof of purchase.
Once a tracking number has been provided, the sale is considered final.
Payment Processing Fees
Please note that payment processing fees are non-refundable.
If your refund request is approved, the PayPal transaction fee or any other payment processing fee charged for the original payment may be deducted from your refund amount.
The exact payment processing fee may vary depending on the payment method, currency, buyer location, payment provider, and account region.
Refunds will be issued to the original payment method after deducting any non-refundable payment processing fees, where applicable.
Non-Refundable Orders and Items
The following orders and items are not eligible for refund:
Orders for which a valid tracking number has already been provided
Orders that have already been shipped
Used or opened products
Custom-made or special-order products
Products returned without prior written approval
Products damaged due to misuse, improper storage, incorrect application, or reasons not caused by our error
Please do not send any product back to us without contacting us first.
Refund Process
Once we receive your refund request, we will review your order status.
If your order has not been shipped and your refund request is approved, the refund will be processed to your original payment method.
Please note that it may take several business days for the refund to appear in your bank account, credit card statement, PayPal account, or original payment account, depending on your payment provider.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account or original payment account again.
Then contact your credit card company, PayPal, or payment provider. It may take some time before your refund is officially posted.
Next, contact your bank. There is often processing time before a refund is completed.
If you have done all of this and still have not received your refund, please contact us at:
Damaged or Defective Products
We only replace products if they are defective or damaged during delivery.
If you receive a damaged or defective product, please contact us at sales@shengweipaint.com within a reasonable time after delivery.
Please include your order number, photos of the product, photos of the packaging, and a clear description of the issue.
We will review the case and provide further instructions. Depending on the situation, we may offer a replacement, partial solution, or other appropriate support.
Returns After Shipment
Since we do not accept returns after the product has been shipped, please do not send any product back to us without written approval.
Any unauthorized return may not be accepted, replaced, or refunded.
Contact Us
For questions related to refunds, cancellations, damaged products, or defective products, please contact us at:
sales@shengweipaint.com or shengweipaint@gmail.com